Security System Service Plan for Homes & Businesses
Additional Repair Coverage With Rock Solid Security's Quality Service Plan
What Is Rock Solid Security's Quality Service Plan?
Rock Solid Security’s Quality Service Plan (QSP) is a security system service plan designed to help customers manage the cost of certain equipment repairs. It provides extended limited warranty coverage for eligible repairs and replacements, according to the terms of your agreement.
Even a properly installed security system can develop problems over time. A sensor may stop responding, a keypad may malfunction, or another component may need replacement.
With the Quality Service Plan, eligible repairs and replacements are covered according to your agreement. This can help reduce what you pay out of pocket when a covered part fails.
Additional Protection for Your Security System
The original Quality Service Plan was developed to help customers with expenses associated with:
- Diagnosing problems with covered equipment.
- Repairing or replacing defective components.
- Labor required to complete covered repairs.
- Necessary adjustments to covered system components.
Coverage applies only to qualifying repairs under the terms of your agreement.
Coverage Beyond Your Alarm Monitoring Service
Your alarm monitoring service handles signals and alerts from your security system. The Quality Service Plan addresses a different need: repairing eligible equipment when something goes wrong.
The original plan was offered as an optional addition to existing security service agreements to help with certain repair expenses. Contact Rock Solid Security to confirm current availability and whether your monitoring agreement qualifies.
What Security System Repairs Does the Quality Service Plan Cover?
The Quality Service Plan was originally designed to cover certain defective parts in security systems installed by Rock Solid Security.
When a component qualifies under the agreement, coverage may include the repair or replacement of that part and the labor needed to complete the work.
Equipment Included in the Original Coverage
The original plan identified the following security system components as potentially eligible for coverage:
Door and Window Sensors
Devices that detect when a protected door or window opens.
Motion Sensors
Equipment that detects movement within protected areas.
Glass Break Sensors
Devices designed to detect the sound of breaking glass.
Security Keypads
Controls used to arm, disarm, and operate your alarm system.
Smoke Detectors
Compatible smoke detection equipment connected to your security system.
Heat Sensors
Devices that detect potentially dangerous increases in temperature.
System Wiring
Wiring associated with covered security equipment.
- Contact Rock Solid Security to confirm the current list of covered equipment, eligible system types, and whether backup batteries are covered.
Repair and Replacement of Covered Parts
If a covered component stops working because of a qualifying defect, the plan provides for repair or replacement according to the agreement.
The original plan also included labor for covered repairs. However, some service problems and causes of damage were excluded.
Before requesting coverage, review the current terms so you understand which parts and repairs qualify.
Quality Service Plan Requirements and What to Expect
Before adding the Quality Service Plan, you’ll want to know whether your system qualifies, how much coverage costs, and which repairs may require additional payment.
Here are the main details to review.
Who Is Eligible for the Quality Service Plan?
Under the original agreement, the plan was available to residential and commercial customers whose security systems were installed and monitored by Rock Solid Security.
The agreement also required the security system to be in good working condition and the customer account to be in good standing.
If you’re interested in coverage for an existing or transferred system, contact Rock Solid Security to check the current eligibility requirements.
How Much Does the Quality Service Plan Cost?
The original Quality Service Plan was offered for an additional monthly fee on eligible customers’ existing security service agreements.
Contact Rock Solid Security to confirm the current monthly rate, billing arrangements, and available coverage for your system.
What Repairs Are Not Covered?
The Quality Service Plan is a limited warranty. Some repairs may fall outside the agreement.
The original plan excluded certain problems caused by:
- Accidents, misuse, or damage beyond normal equipment failure.
- Improper operation of the security system.
- Power interruptions or telephone line problems.
- Unauthorized changes or modifications to equipment.
- Changes to the property that require system adjustments.
- Certain maintenance items and ordinary wear and tear.
Before enrolling, review the full agreement to understand which repairs are included and which may involve additional charges. Ask Rock Solid Security to confirm current exclusions and any additional limitations.
When Is Repair Service Available?
The original agreement provided covered repairs during regular service hours, with additional charges for service outside those hours.
If your security system needs attention, contact Rock Solid Security to discuss the problem and the next available service options. Ask about current service hours, after-hours availability, and any additional charges.
- FOR THE EVERYDAY MOMENTS THAT MATTER.
Your equipment. Your questions.
Let’s review the details together.
- A CONVERSATION. A CLEAR WAY FORWARD.
How to Add the Quality Service Plan to Your Security System
Interested in additional repair coverage? Contact Rock Solid Security to review the Quality Service Plan and find out whether your equipment qualifies.
Contact Rock Solid Security
Call (770) 403-4960 and let us know you’re interested in the Quality Service Plan. Have your security system or service account information available so we can identify your equipment.
Review Your Eligibility and Coverage
We'll help you review the plan's eligibility requirements, covered components, pricing, and exclusions. You can ask questions about your equipment before deciding whether to enroll.
Complete Your Enrollment
If your system qualifies and you decide to proceed, we’ll explain the enrollment requirements and when your coverage would begin.
Quality Service Plan FAQs
Understand the plan before you enroll. For details specific to your equipment, talk with Rock Solid Security.
Is the Quality Service Plan the same as alarm monitoring?
No. Alarm monitoring and the Quality Service Plan cover different aspects of your security system.
Alarm monitoring involves receiving and handling signals from your system. The Quality Service Plan is an extended limited warranty that provides additional coverage for eligible equipment repairs and replacements.
The original plan was offered as an addition to existing monitoring service agreements. Contact Rock Solid Security to confirm whether your current account qualifies.
Can I add the Quality Service Plan after my security system has been installed?
The original plan allowed eligible customers to add coverage after installation, provided their security system was in good working condition.
If your system has been installed for some time, contact Rock Solid Security to confirm whether it qualifies under the current plan.
You may need to provide information about your equipment and its condition before enrolling.
Does the Quality Service Plan cover all security system repairs?
No. The Quality Service Plan is a limited warranty, so coverage applies only to eligible repairs and equipment.
The original agreement covered certain defective components but excluded problems caused by misuse, accidents, power interruptions, and other specified conditions.
Does the Quality Service Plan include routine maintenance?
The Quality Service Plan focuses on eligible equipment repairs and replacements under an extended limited warranty.
The original agreement doesn't describe scheduled inspections or preventive maintenance visits as included services.
If you're looking for ongoing maintenance rather than repair coverage, contact Rock Solid Security to ask what services are currently available, including routine inspections, system testing, or preventive maintenance.
Are security system batteries covered under the plan?
Battery coverage needs to be confirmed.
The original Quality Service Plan listed backup batteries among potentially covered components, but its exclusions also referenced batteries.
Contact Rock Solid Security to confirm whether battery replacements are included under the current agreement or require a separate service charge.
What should I do if my security system needs a repair?
If your security system develops a problem, contact Rock Solid Security at (770) 403-4960.
Explain what’s happening with your system, including any warning messages, malfunctioning sensors, or equipment that isn’t responding.
We’ll help you determine the appropriate next step and review whether the repair may qualify under your coverage.
How do I enroll in the Quality Service Plan?
Start by contacting Rock Solid Security to ask about the current Quality Service Plan.
We’ll help you review the available coverage, eligibility requirements, monthly cost, and enrollment terms.
The original agreement required a signed enrollment form and indicated that coverage began with the next billing cycle.
Have Questions About Your Security System Coverage?
Whether you’re considering repair coverage for an existing security system or want to learn more about the Quality Service Plan, contact Rock Solid Security.
We’ll help you review the plan’s current terms, understand what repairs may qualify, and find out whether coverage is available for your system.